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Evidence Guide: BSBSMB409 - Build and maintain relationships with small business stakeholders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBSMB409 - Build and maintain relationships with small business stakeholders

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and develop communication and appropriate relationships with key stakeholders

  1. Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities
  2. Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities
  3. Identify and implement methods of working in culturally appropriate ways
  4. Identify and implement plans to deal with changes in circumstances and behaviours, as required
Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and implement methods of working in culturally appropriate ways

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and implement plans to deal with changes in circumstances and behaviours, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and develop roles and responsibilities in the small business

  1. Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation
  2. Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships
  3. Clearly communicate responsibilities and practices to key stakeholders
Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly communicate responsibilities and practices to key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review relationships with key stakeholders

  1. Review communication practices used with key stakeholders and implement any necessary improvement strategies
  2. Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships
  3. Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships
Review communication practices used with key stakeholders and implement any necessary improvement strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and develop communication and appropriate relationships with key stakeholders

1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols, stakeholder expectations and preferences and agreed roles and responsibilities

1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities

1.3 Identify and implement methods of working in culturally appropriate ways

1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required

2. Establish and develop roles and responsibilities in the small business

2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation

2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships

2.3 Clearly communicate responsibilities and practices to key stakeholders

3. Review relationships with key stakeholders

3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies

3.2 Monitor and evaluate relationships with key stakeholders and implement actions needed to enhance relationships

3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and develop communication and appropriate relationships with key stakeholders

1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols, stakeholder expectations and preferences and agreed roles and responsibilities

1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities

1.3 Identify and implement methods of working in culturally appropriate ways

1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required

2. Establish and develop roles and responsibilities in the small business

2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation

2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships

2.3 Clearly communicate responsibilities and practices to key stakeholders

3. Review relationships with key stakeholders

3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies

3.2 Monitor and evaluate relationships with key stakeholders and implement actions needed to enhance relationships

3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Evidence of the ability to:

identify key stakeholders expectations and preferences, particularly those with legislative impact on the business

demonstrate methods of working and communicating with key stakeholders based on roles and responsibilities, codes of practice, stakeholder expectations and cultural protocols

undertake a detailed analysis of roles, responsibilities, duties and tasks of small business personnel to align with key stakeholder relationships

determine process for reviewing relationships with key stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify the role, relationship and impact on the business of key stakeholders

discuss business ethics

explain codes of practice for the business

compare communication styles and mechanisms

outline principles of relationship management.